Insure your purchase!

Our goal is to make sure you are completely happy with your finished custom foam insert! Because we recognize that sometimes design shortfalls may be realized only after you receive your finished foam, we are pleased to offer our FailSafe™ Design Protection starting at just € 7.99 during checkout.

FailSafe™ entitles you to one free revision and re-fabrication of your original custom foam design within 30 days of the receipt of your original foam, including Ground shipping for the new foam.

To redeem your FailSafe Design Protection, please fill out the

Return Authorization Form below. Once we approve your request we will email you with additional instructions including:

  • Your Return Authorization Number
  • Instructions for returning your unwanted foam
  • Instructions for creating and naming your new design
  • Instructions for authorizing us to move forward with fabrication of your new design
    PLEASE NOTE: All special fabrication instructions you may have will be able to be provided at this point.

If you have any questions about the FailSafe redemption process, please don't hesitate to contact us.

Contact Information

Order & Design Information

Return Specifications

  • Your original unwanted foam insert must be shipped back to MyCaseBuilder within 30 days of the receipt of your Authorization Number before we begin production of your revised design. Return shipping costs for the unwanted foam are the customer's responsibility.
  • FailSafe™ Protection allows for one (1) revision and refabrication of your original foam design. Subsequent redesigns and refabrications are subject to MyCaseBuilder's Do-Over Protection guidelines.
  • FailSafe™ redesigns with larger dimensions than the original design will be subject to additional charges. No refunds will be given for smaller-sized redesigns.
  • FailSafe™ redesign lead-times are the same as normal production lead times, and begin as soon as we have both the return foam and the FailSafe™ Fabrication Authorization. Please visit our Shipping page for current lead-time status.
  • Expedited return shipping options are available -- please mention this in your RMA request and we will contact you once your replacement foam is ready to ship back to you. All non-Ground return shipping costs are the customer's responsibility.